SELECTED PUBLICATIONS
Consumer Responses to Scarcity Appeals in Online Booking
2020
Huang, H., Liu, S., Kandampully, J., & Bujisic, M.
Annals of Tourism Research
Classification of the U.S. Restaurant Industry - Theoretically Supported and Empirically Tested
Parsa, H.G., Shuster, B., & Bujisic, M.
Cornell Hospitality Quarterly
Is a Black-and-white Menu More Persuasive? Understanding the Role of Menu Color in Healthy Dining
Wang, B., Liu, S., Kandampully, J., & Bujisic, M.
Journal of Advertising
Discrimination of Hotel Employees: The Role of Heteronormativity and Political Exclusion
Li, Y., Obeidat, W., Bogicevic, V & Bujisic, M.
International Journal of Hospitality Management
Comparison of Composites, Dichotomous, and Latent Factor Measurement Operationalizations in Hospitality Research on Moderating Effects
Bogicevic, V.& Bujisic, M.
Cornell Hospitality Quarterly
Information technology and Baumol’s cost disease in healthcare services: A research agenda
Mithas, S., Hofacker, C., Bilgihan, A., Dogru, T., Bogicevic, V., & Sharma, A.
Journal of Service Management
It’s Raining Complaints! How Climatic Factors Drive Valence of Consumer Comments
2019
Bujisic, M., Bogicevic, V., Parsa, H.G., Jovanovic, V. & Sukhu, A.
Journal of Hospitality & Tourism Research
Value paradoxes of dynamic service system configurations in the hospitality industry: Societal and market perspectives
Van Riel, A., Zhang, J., Nejad., M., Phillips, P., McGinnis, L., & Bujisic, M.
Journal of Service Management
Technological disruptions in services: lessons from tourism and hospitality
Buhalis, D., Harwood, T., Bogicevic, V., Viglia, G., Beldona, S., & Hofacker, C.
Journal of Service Management.
Virtual reality presence as a preamble of tourism experience: The role of mental imagery
Bogicevic, V., Seo, S., Kandampully, J. A., Liu, S. Q., & Rudd, N. A.
Tourism Management
Gender and Age Preferences of Hotel Room Design
2018
Bogicevic, V., Bujisic, M., Cobanoglu, C. & Feinstein, A.H.
International Journal of Contemporary Hospitality Management
BEVQUAL: A Tool for Measuring Performance Quality in Beverage Operations
Bujisic, M. & Hutchinson, J., Ahn, J.A. & Jovanovic, V.
Journal of Foodservice Business Research
Satisfaction and Positive Emotions: A Comparison of the Influence of Hotel Guests’ Beliefs and Attitudes on their Satisfaction and Emotions
Sukhu, A., Choi, H., Bujisic, M. & Bilgihan, A.
International Journal of Hospitality Management
The Effect of Nostalgia on Hotel Brand Attachment
Li, Y., Lu, C., Bogicevic, V. & Bujisic, M.
International Journal of Contemporary Hospitality Management
Circular vs. angular servicescape: “Shaping” customer response to a fast service encounter pace
Liu, S. Q., Bogicevic, V., & Mattila, A. S.
Journal of Business Research
Impact of Computer Generated Images on Lodgscape Perceptions and Visit Intentions
2017
Bogicevic, V., Choi, H., Bujisic, M. & Smith, S.
Journal of Hospitality Marketing & Management
The Impact of Traveler Focused Airport Technology on Traveler Satisfaction
Bogicevic, V., Bujisic, M., Bilgihan, A., Yang, W., & Cobanoglu, C.
Technological Forecasting & Social Change
Visual Data Mining: Analysis of Airline Service Quality Attributes
Bogicevic, V., Yang, W., Bujisic, M. & Bilgihan, A.
Journal of Quality Assurance in Hospitality and Tourism
“Hobson’s choice” Servicescape: Consumer Anxiety and Enjoyment
Bujisic, M., Bogicevic, V., Yang, W., Cobanoglu, C., & Bilgihan, A.
Journal of Consumer Marketing
The Effect of Weather Factors on Restaurant Sales
2016
Bujisic, M., Bogicevic, V. & Parsa, H.G.
Journal of Foodservice Business Research
The Role of Simulation Software in Enhancing Students' Academic Performance: A Restaurant Management Case
Bujisic, M., Bilgihan, F. & Parsa, H.G.
International Journal of Technology Enhanced Learning
Hotel Guest Preferences of In-room Technology Amenities
Bilgihan, A. Ricci, P., Smith, S., & Bujisic, M.
Journal of Hospitality and Tourism Technology
Traveler Anxiety and Enjoyment: The Effect of Airport Environment on Traveler’s Emotions
Bogicevic, V., Yang, W., Cobanoglu, C., Bilgihan, A. & Bujisic, M.
Journal of Air Transport Management
Relationship between Guest Experience, Personality Characteristics and Satisfaction: Moderating Effect of Extraversion and Openness to Experience
2015
Bujisic, M., Bilgihan, F. & Smith, S.
Tourism Analysis: An Interdisciplinary Journal
Assessing Faculty Productivity by Research Impact: Introducing Dp2 Index
Dev, C., Parsa., H.G., Parsa, A. & Bujisic, M.
Journal of Teaching in Travel and Tourism
The Effect Website Features on Online Relationship Marketing: A Case of Online Hotel Booking
Bilgihan, A. & Bujisic, M.
Electronic Commerce Research and Applications
Hotel Cancellation Policies, Distributive and Procedural Fairness, and Consumer Patronage: A Study from the Lodging Industry
Smith, S. Parsa, H.G., Bujisic, M. van der Rest, J-P.
Journal of Travel & Tourism Marketing
e-Commerce Experience Optimization for Service Companies
2014
Bilgihan, A. & Bujisic, M.
Customer Experience Management
The effect of the type-pricing strategy on perceived price fairness and behavioral outcomes in beverage establishments
Bujisic, M., Bilgihan, A., & Hutchinson, J.
Journal of Revenue and Pricing Management
The Effects of Restaurant Quality Attributes on Customer Behavioral Intentions.
Bujisic, M., Hutchinson, J., & Parsa, H.G.
International Journal of Contemporary Hospitality Management
Not All Smiles Are Created Equal: Investigating the Effects of Display Authenticity and Service Relationship on Customer Tipping Behavior
Bujisic, M., Wu, L., Mattila, A., & Bilgihan, A.
International Journal of Contemporary Hospitality Management
Service Failure, Tipping Behavior and the Effect of Service Industry Experience
Bujisic, M., Parsa, H.G., Gallowey, J., Hern, L. & Bilgihan, A.
Journal of Quality Assurance in Hospitality and Tourism
Consumer Comment Behavior and the Calendar Effect: A Longitudinal Study in Services
Bujisic, M. & Parsa, H.G.
Journal of Services Research
Federal Drug Administration’s Ruling and Nutritionally Focused Menus: Alternative Strategies to Comply with the Federal Guidelines
Davis, M., Bujisic, M., & Parsa, H.G.
Journal of Foodservice Business Research
The Application of Revenue Management in Beverage Operations
Bujisic, M., Hutchinson, J. & Bilgihan, F.
Journal of Foodservice Business Research
Why Restaurants Fail? Part IV: The Relationship between Restaurant Failures and Demographic Factors
Parsa, H.G., van der Rest, J-P., Smith, S., Parsa, R. & Bujisic, M.
Cornell Hospitality Quarterly
Change in Consumer Patronage and Willingness to Pay at Different Levels of Service Attributes in Restaurants: A Study from India
Dutta, K., Parsa, H.G., Parsa, A.R. & Bujisic, M.
Journal of Quality Assurance in Hospitality and Tourism
Online experiences: Flow theory, measuring online customer experience in e-commerce and managerial implications for the lodging industry.
2013
Bilgihan, F, Nusair., K., Okumus, F. & Bujisic, M.
Information Technology & Tourism
Airport Service Quality Drivers of Passenger Satisfaction
Bogicevic, V., Yang, W., Bilgihan, A., & Bujisic, M.
Tourism Review
The Role of Demographics in Predicting e-Loyalty in Social Network Websites
Bilgihan, A., Nusair, K., Okumus, F., & Bujisic, M.
Journal of Information Science & Technology
A Quantitative Study Exploring the Difference between Gaming Genre Preferences
Bilgihan, A., Cobanoglu, C., Nusair, k., Okumus, F., & Bujisic, M.
The Computer Games Journal
Tipping Practices In Food and Beverage Operations: A Longitudinal Study
Bujisic, M., Choi, Y., Parsa, H.G. & Krawczyk M.
Journal of Culinary Science & Technology
Social Implications and Possibilities of Post-War Veteran Tourism Development in Iraq: When Former Enemy Becomes a Tourist
2011
Bujisic, M.
The Journal of Tourism and Peace Research
Concierge Services.
2010
Bujisic, M.
Singidunum Revija