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SELECTED PUBLICATIONS

Consumer Responses to Scarcity Appeals in Online Booking

2020

Huang, H., Liu, S., Kandampully, J., & Bujisic, M.

Annals of Tourism Research

Classification of the U.S. Restaurant Industry - Theoretically Supported and Empirically Tested

Parsa, H.G., Shuster, B., & Bujisic, M.

Cornell Hospitality Quarterly

Is a Black-and-white Menu More Persuasive? Understanding the Role of Menu Color in Healthy Dining

Wang, B., Liu, S., Kandampully, J., & Bujisic, M.

Journal of Advertising

Discrimination of Hotel Employees: The Role of Heteronormativity and Political Exclusion

Li, Y., Obeidat, W., Bogicevic, V & Bujisic, M.

International Journal of Hospitality Management

Comparison of Composites, Dichotomous, and Latent Factor Measurement Operationalizations in Hospitality Research on Moderating Effects

Bogicevic, V.& Bujisic, M.

Cornell Hospitality Quarterly

Information technology and Baumol’s cost disease in healthcare services: A research agenda

Mithas, S., Hofacker, C., Bilgihan, A., Dogru, T., Bogicevic, V., & Sharma, A.

Journal of Service Management

It’s Raining Complaints! How Climatic Factors Drive Valence of Consumer Comments

2019

Bujisic, M., Bogicevic, V., Parsa, H.G., Jovanovic, V. & Sukhu, A.

Journal of Hospitality & Tourism Research

Value paradoxes of dynamic service system configurations in the hospitality industry: Societal and market perspectives

Van Riel, A., Zhang, J., Nejad., M., Phillips, P., McGinnis, L., & Bujisic, M.

Journal of Service Management

Technological disruptions in services: lessons from tourism and hospitality

Buhalis, D., Harwood, T., Bogicevic, V., Viglia, G., Beldona, S., & Hofacker, C.

Journal of Service Management.

Virtual reality presence as a preamble of tourism experience: The role of mental imagery

Bogicevic, V., Seo, S., Kandampully, J. A., Liu, S. Q., & Rudd, N. A.

Tourism Management

Gender and Age Preferences of Hotel Room Design

2018

Bogicevic, V., Bujisic, M., Cobanoglu, C. & Feinstein, A.H.

International Journal of Contemporary Hospitality Management

BEVQUAL: A Tool for Measuring Performance Quality in Beverage Operations

Bujisic, M. & Hutchinson, J., Ahn, J.A. & Jovanovic, V.

Journal of Foodservice Business Research

Satisfaction and Positive Emotions: A Comparison of the Influence of Hotel Guests’ Beliefs and Attitudes on their Satisfaction and Emotions

Sukhu, A., Choi, H., Bujisic, M. & Bilgihan, A.

International Journal of Hospitality Management

The Effect of Nostalgia on Hotel Brand Attachment

Li, Y., Lu, C., Bogicevic, V. & Bujisic, M.

International Journal of Contemporary Hospitality Management

Circular vs. angular servicescape: “Shaping” customer response to a fast service encounter pace

Liu, S. Q., Bogicevic, V., & Mattila, A. S.

Journal of Business Research

Impact of Computer Generated Images on Lodgscape Perceptions and Visit Intentions

2017

Bogicevic, V., Choi, H., Bujisic, M. & Smith, S.

Journal of Hospitality Marketing & Management

The Impact of Traveler Focused Airport Technology on Traveler Satisfaction

Bogicevic, V., Bujisic, M., Bilgihan, A., Yang, W., & Cobanoglu, C.

Technological Forecasting & Social Change

Visual Data Mining: Analysis of Airline Service Quality Attributes

Bogicevic, V., Yang, W., Bujisic, M. & Bilgihan, A.

Journal of Quality Assurance in Hospitality and Tourism

“Hobson’s choice” Servicescape: Consumer Anxiety and Enjoyment

Bujisic, M., Bogicevic, V., Yang, W., Cobanoglu, C., & Bilgihan, A.

Journal of Consumer Marketing

The Effect of Weather Factors on Restaurant Sales

2016

Bujisic, M., Bogicevic, V. & Parsa, H.G.

Journal of Foodservice Business Research

The Role of Simulation Software in Enhancing Students' Academic Performance: A Restaurant Management Case

Bujisic, M., Bilgihan, F. & Parsa, H.G.

International Journal of Technology Enhanced Learning

Hotel Guest Preferences of In-room Technology Amenities

Bilgihan, A. Ricci, P., Smith, S., & Bujisic, M.

Journal of Hospitality and Tourism Technology

Traveler Anxiety and Enjoyment: The Effect of Airport Environment on Traveler’s Emotions

Bogicevic, V., Yang, W., Cobanoglu, C., Bilgihan, A. & Bujisic, M.

Journal of Air Transport Management

Relationship between Guest Experience, Personality Characteristics and Satisfaction: Moderating Effect of Extraversion and Openness to Experience

2015

Bujisic, M., Bilgihan, F. & Smith, S.

Tourism Analysis: An Interdisciplinary Journal

Assessing Faculty Productivity by Research Impact: Introducing Dp2 Index

Dev, C., Parsa., H.G., Parsa, A. & Bujisic, M.

Journal of Teaching in Travel and Tourism

The Effect Website Features on Online Relationship Marketing: A Case of Online Hotel Booking

Bilgihan, A. & Bujisic, M.

Electronic Commerce Research and Applications

Hotel Cancellation Policies, Distributive and Procedural Fairness, and Consumer Patronage: A Study from the Lodging Industry

Smith, S. Parsa, H.G., Bujisic, M. van der Rest, J-P.

Journal of Travel & Tourism Marketing

e-Commerce Experience Optimization for Service Companies

2014

Bilgihan, A. & Bujisic, M.

Customer Experience Management

The effect of the type-pricing strategy on perceived price fairness and behavioral outcomes in beverage establishments

Bujisic, M., Bilgihan, A., & Hutchinson, J.

Journal of Revenue and Pricing Management

The Effects of Restaurant Quality Attributes on Customer Behavioral Intentions.

Bujisic, M., Hutchinson, J., & Parsa, H.G.

International Journal of Contemporary Hospitality Management

Not All Smiles Are Created Equal: Investigating the Effects of Display Authenticity and Service Relationship on Customer Tipping Behavior

Bujisic, M., Wu, L., Mattila, A., & Bilgihan, A.

International Journal of Contemporary Hospitality Management

Service Failure, Tipping Behavior and the Effect of Service Industry Experience

Bujisic, M., Parsa, H.G., Gallowey, J., Hern, L. & Bilgihan, A.

Journal of Quality Assurance in Hospitality and Tourism

Consumer Comment Behavior and the Calendar Effect: A Longitudinal Study in Services

Bujisic, M. & Parsa, H.G.

Journal of Services Research

Federal Drug Administration’s Ruling and Nutritionally Focused Menus: Alternative Strategies to Comply with the Federal Guidelines

Davis, M., Bujisic, M., & Parsa, H.G.

Journal of Foodservice Business Research

The Application of Revenue Management in Beverage Operations

Bujisic, M., Hutchinson, J. & Bilgihan, F.

Journal of Foodservice Business Research

Why Restaurants Fail? Part IV: The Relationship between Restaurant Failures and Demographic Factors

Parsa, H.G., van der Rest, J-P., Smith, S., Parsa, R. & Bujisic, M.

Cornell Hospitality Quarterly

Change in Consumer Patronage and Willingness to Pay at Different Levels of Service Attributes in Restaurants: A Study from India

Dutta, K., Parsa, H.G., Parsa, A.R. & Bujisic, M.

Journal of Quality Assurance in Hospitality and Tourism

Online experiences: Flow theory, measuring online customer experience in e-commerce and managerial implications for the lodging industry.

2013

Bilgihan, F, Nusair., K., Okumus, F. & Bujisic, M.

Information Technology & Tourism

Airport Service Quality Drivers of Passenger Satisfaction

Bogicevic, V., Yang, W., Bilgihan, A., & Bujisic, M.

Tourism Review

The Role of Demographics in Predicting e-Loyalty in Social Network Websites

Bilgihan, A., Nusair, K., Okumus, F., & Bujisic, M.

Journal of Information Science & Technology

A Quantitative Study Exploring the Difference between Gaming Genre Preferences

Bilgihan, A., Cobanoglu, C., Nusair, k., Okumus, F., & Bujisic, M.

The Computer Games Journal

Tipping Practices In Food and Beverage Operations: A Longitudinal Study

Bujisic, M., Choi, Y., Parsa, H.G. & Krawczyk M.

Journal of Culinary Science & Technology

Social Implications and Possibilities of Post-War Veteran Tourism Development in Iraq: When Former Enemy Becomes a Tourist

2011

Bujisic, M.

The Journal of Tourism and Peace Research

Concierge Services.

2010

Bujisic, M.

Singidunum Revija

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