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Hotel Cancellation Policies, Distributive and Procedural Fairness, and Consumer Patronage: A Study from the Lodging Industry
Smith, S. Parsa, H.G., Bujisic, M. van der Rest, J-P.
Journal of Travel & Tourism Marketing
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Smith, S. Parsa, H.G., Bujisic, M. van der Rest, J-P.